Privacy Policy

Last updated: 12/05/2026

1. Data controller

The controller of your personal data is:

  • Identity: Guardamuebles y Trasteros Fuentes S.L
  • Tax ID (NIF): B88482658
  • Address: Calle Bailén 12, 28013 Madrid
  • Phone numbers: 697 85 00 25 / 617 89 01 70
  • Email: informacion@mudanzas.es

2. Purpose of processing

The personal data you provide will be processed for the following purposes:

  • Request handling: Responding to your enquiries and quote requests.
  • Service provision: Managing the contract and delivery of our storage services.
  • Commercial communications: Sending you information about our services (only if you have given your consent).
  • Legal obligations: Complying with applicable legal obligations.

3. Legal basis

The legal basis for processing your data is:

  • Consent: When filling out our forms and accepting the privacy policy.
  • Performance of a contract: For the provision of the contracted services.
  • Legitimate interest: To improve our services and customer care.
  • Legal obligation: To comply with tax and accounting obligations.

4. Data we collect

We may collect the following types of personal data:

  • Identification data: First name, surname, ID number.
  • Contact details: Postal address, phone number, email.
  • Browsing data: IP address, cookies, pages visited.
  • Service data: Information about the items to be stored and the duration of the service.

5. Data retention

Personal data will be kept for the following periods:

  • Active customers: For as long as the contractual relationship is maintained.
  • Inactive customers: During the legal prescription periods (generally 6 years for tax obligations).
  • Unconverted requests: Up to 2 years from the last interaction.

6. Recipients of the data

Your personal data will not be shared with third parties, except:

  • Legal obligation (Tax Agency, Social Security, etc.).
  • Necessary service providers (hosting, email, insurance) under confidentiality agreements.
  • With your express consent.

7. User rights

You have the right to:

  • Access: Know what personal data we process about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request the deletion of your data ("right to be forgotten").
  • Objection: Object to the processing of your data.
  • Restriction: Request the restriction of processing.
  • Portability: Receive your data in a structured format.
  • Withdraw consent: At any time, without affecting prior processing.

How to exercise your rights

You can exercise your rights via:

  • Email: informacion@mudanzas.es
  • Postal mail: Calle Bailén 12, 28013 Madrid

You must attach a copy of your ID document or equivalent identification.

Complaints

If you believe that the processing of your data does not comply with the regulations, you can lodge a complaint with the Spanish Data Protection Agency:

  • Web: www.aepd.es
  • Address: C/ Jorge Juan, 6, 28001 Madrid

8. Security measures

We have implemented technical and organisational measures to protect your personal data:

  • SSL/TLS encryption for data transmission.
  • Restricted access to personal data.
  • Regular backups.
  • Staff training on data protection.
  • Regular security audits.

9. Cookies

This website uses cookies. For more information, please consult our Cookie Policy.

10. Minors

Our services are not directed at minors under 18 years of age. We do not knowingly collect data from minors. If we detect that we have received data from a minor, we will delete it immediately.

11. Modifications

We reserve the right to modify this privacy policy. We recommend reviewing it periodically. The last update date appears at the top of the document.

12. Contact

For any questions about this privacy policy or the processing of your data:

  • Email: informacion@mudanzas.es
  • Phone: 697 85 00 25
  • Address: Calle Bailén 12, 28013 Madrid
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